FAQs

Frequently Asked Questions

Our FAQs will help answer some of your most common questions.

Please Contact Us for additional help.

FAQ Sections

Orders and Shipping

You will receive a shipment confirmation email with a tracking number once we ship your package.

Please note:

  • On occasion, information about the progress of your shipment is not updated until the day your order is delivered.
  • Tracking capabilities on international orders may vary.

Yes, we ship internationally! You should see the available shipping options to your country as you go through checkout. If you get an error instead of a shipping option during checkout, please email us at skincare@usbliss.com with your location, and we’ll let you know if we can ship to you.

Taxes and Customs Duties: International orders may be subject to import taxes and duties imposed by the country of delivery. If you’re country does have taxes on imports, these import taxes are not covered by the shipping charge on your order, and you will be required to pay them to receive your package.

At this time we do not accept insurance. However, we can assist you by providing the necessary paperwork to file a claim with your insurance company.

Only if you are ordering a product that is marked Rx. Not all products require a prescription.

If you order a product marked Rx, we will connect you to a licensed medical professional who will review your skin concern and issue a prescription if necessary. For your first order, this may involve a video telemedicine consultation, depending on your concern.

Not always. Depending on your skin concern, our medical review team will recommend if you should seek in-person medical attention. In most cases an online medical review by a licensed physician is sufficient to issue a prescription for a medical-grade skincare product.

If you order a product marked Rx, we will connect you to a licensed medical professional who will review your skin concern and issue a prescription if necessary. For your first order, this may involve a video telemedicine consultation, depending on your concern.

Backordered means there is a delay on your order because an item is temporarily out of stock. The item will ship as soon as it’s in stock. We will contact you with an estimated ship date.

Backordered items are charged when placing your order. If you cancel a backordered item, you will receive a refund back to your original form of payment.

If you place an order with multiple items and one or more are back-ordered, the products in-stock will be shipped immediately using the method selected at time of purchase. The back-ordered item(s) will be shipped separately.

Yes, you can change your order by signing into My Account and canceling the item that you want to change. You will receive a refund to your card or store credit if you do so before your order ships.

If your order has already shipped, please refer to our Returns and Refunds Policy.

You can cancel your order for a refund to your card or store credit if you do so before your order ships.

Please sign into My Account to view your orders.

If your order has already shipped, please refer to our Returns and Refunds Policy.

Returns and Refunds

Yes. We are dedicated to bringing you the best in skin and beauty. If you are not completely satisfied with your USBliss product(s) for any reason, your purchase can be easily returned for FREE (no return shipping or handling fees).

Please see our Returns and Refunds Policy for more information on the process.

We hope that you love everything that you order, but if you are unhappy with any of the products that you receive, you may return them within 30 days for a refund for item value. Products must be less than 50% consumed.

Please see our Returns and Refunds Policy for more information on the process.

If you are not completely satisfied with a product, please follow the steps described in our Returns and Refunds Policy within 30-days of the purchase date to arrange for a return, refund, or credit for your purchase.

Please photograph the product if you are returning a damaged item or if something has gone wrong with the item. Then contact us and we will email you a pre-paid shipping label with instructions for returning the product.

Please refer to our Returns and Refunds Policy for additional details.

Yes. All returned merchandise must be in its original packaging and must be returned with everything it came with. Returned products may not be altered and must contain over 50% of the product. We reserve the right to deny the return or issue a store credit if the item is not returned complete with original packaging.

While we do accept returns within 30 days of the purchase date, we can only accept returns/exchanges on 3 individual items in any 365-day period. After this limit has been reached, you are no longer able to return or exchange items until the 365-day period has passed. We apologize for any inconvenience this may cause.

Prescription Products: We are prevented by law from accepting returns for any prescription medication. If you need to dispose of any medication, please follow the steps in this link: Drug Disposal Information

Refunds will be made in the original form of payment within 3 business days from when we receive your return.

When returning items on which you have received a discount or offer, that discount or offer will no longer apply if you fall below the minimum order threshold for the promotion.

Original shipping charges, if any, will be refunded for damaged and defective products.

Yes. Original shipping charges, if any, will be refunded for damaged and defective products.

Please note that when returning items on which you have received a discount or offer, that discount or offer will no longer apply if you fall below the minimum order threshold for the promotion.

Please photograph the product if you are returning a damaged item or if something has gone wrong with the item. Then contact us and we will email you a pre-paid shipping label with instructions for returning the product.

We will cover the return shipping costs for damaged and defective products.

We will ship you a replacement free of charge.

Logins and Passwords

Discounts and Rewards

Skincare and Haircare

We are consumer advocates at heart, and we stand behind every product that we present to you with our unconditional money-back guarantee.

We offer only the top quality, precision-crafted brands from a vast market of products, choosing only the most highly regarded products that are proven to benefit your skin. And not only that, we also teach you how to best take care of your skin so you can feel confident and love your skin for years to come.

Our promise is to improve your overall skin health, back by science and caring support team.

Yes. When you shop with USBliss Skincare you are guaranteed that you are getting the real thing.

All of our products are authentic and follow FDA guidelines so you can rest assured that we do not sell any counterfeit, expired, or diluted products.

We offer quality physician-grade skincare brands that are 100% guaranteed to be authentic, direct from the manufacturers.

Yes. Depending on your skin concern, we will be happy to ship you complimentary samples.

Please contact us to get started.

Medical grade, or pharmaceutical grade products are required to contain ingredients that are 99% pure.

Skincare products that are purchased at department stores, drug stores, or on Amazon are not held to the same standards. They may contain fillers, and they are not subject to FDA regulations.

Medical skincare products have the best ingredients, in the purest form, at the correct combinations and appropriate strength, and are backed by medical research studies.

Yes. Haircare (scalp-care) and skincare are part of the same industry. The skin on top of your head is just as important as the skin on the rest of your body.

Please Contact Us if you have additional questions.